FAQ & Contact
General Information
Need to touch base with us?
You can click the chat feature on our website or Email: rootedwillowlaseranddesign@gmail.com with any questions.
Turn around Time:
Typically orders have a lead time of 3-5 Business days unless otherwise noted on a specific listing. However, as we come closer to the Holiday Rush lead times will be longer and updated as an announcement on the homepage. if you need your order or shipping expedited please email us at rootedwillowlaseranddesign@gmail.com. Additional fees may apply.
Can I include a note with my order?
Absolutely! Please note it at checkout and we'll be sure to include it in the package. Please know that we never send any invoices or receipts with orders. That will be sent via email after the checkout process is completed.
Do you accept returns & exchanges?